FAQs

What documents do I need to sign up for food pantry services?

• IDs for all adults in the household, (state ID, City ID, passport/Id from any country).
• For Children under 18, Medicaid, Birth Certificate, Passport, or School Letter that has the child’s name and date of birth.

To sign up do I need to provide proof of citizenship?

• All are welcomed regardless of immigration status.

Do I need a referral to sign up for services?

• Walk ins and referrals are welcomed.

For food services do I need to meet an income requirement?

• No income requirements, we will ask you to declare your household income in order to effectively screen for public benefits that you might be eligible for such as SNAP, Health Care insurance and rental assistance.

Do I need to live in the neighborhood or the borough to receive services?

• All are welcomed regardless of the Borough you reside in.

Can I sign up for both Pantry locations?

• Unfortunately you can only be an active member at one of the two food Pantry locations. However, you are allowed to switch to another Pantry site to accommodate your commute.  Please see a Help 365 case manager at your assigned Pantry location for additional information.

How often can I receive Food from the Pantry?

• After completing the membership process you are allowed to come every 14 days to pick up your food packages.

What type of Food do you provide?

• Our Choice Pantry Programs offers fresh and nutritious food free to participants who register with a Help 365 or Project Dignity Case Manager.  Pantry packages are supplemental grocery packages that contain the following five food groups: protein, dairy, grains, fruit, and vegetables, proportional to the number of individuals in the family and provided every two weeks.

What public benefits can I get assistance in applying for?

• Help 365 case managers can assist with SNAP, Health Care (Medicaid), rental assistance, and unemployment among others.  Feel free to walk in to meet with a case manager at either Choice Pantry.

Do you provide Homeless services?

• Yes, Project Dignity Case Management has an array of services designed to meet the most basic needs of our unhoused visitors – food, hygiene services, mail service, as well as the larger, more challenging issues they face – stable housing and access to public benefits.  The goal of the program is to serve as a bridge back to health, well-being and self-sufficiency.  Click here to learn more about Project Dignity services.

If I need assistance with ID, Birth Certificate to apply for public benefits can I get help?

• Yes, speak to a Help 365 or Project Dignity case manager.